Privacy Policy, Cookies, Returns and Shipping
Privacy Policy
This website privacy policy describes how Art + Christianity protects and makes use of the information you give when you use this website. If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.
This policy is updated from time to time. The latest version is published on this page. This website privacy policy was updated on 12th October 2022.
If you have any questions about this policy, please contact us.
Introduction
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. We also collect information, to better understand how visitors use this website and to present timely, relevant information to them.
What data we gather
We may collect the following information:
Name
Contact information including email address
Demographic information, such as address, postcode, preferences and interests
Website usage data
Other information pertaining to surveys and Gift Aid
How we use this data
Collecting this data helps us understand what you are looking for from A+C, enabling us to deliver improved services.
Specifically, we may use data:
for our own internal records
to improve the services we provide
to contact you in response to a specific enquiry
to customise the website for you
Cookies and how we use them
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
How we use cookies
We may use cookies to:
Analyse our web traffic using an analytics package – aggregated usage data helps us improve the website structure, design, content and functions.
Identify whether you are signed in to our website – a cookie allows us to check whether you are signed into the site.
Test content on our website – for example, 50% of our users might see one piece of content, the remaining 50% a different piece of content.
Store information about your preferences – the website can then present you with information you will find more relevant and interesting.
To recognise when you return to our website – we may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Controlling cookies
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.
Controlling information about you
We would never sell on your details to any third party organisation. You always have the right to request a complete deletion of the data and records we hold about you.
We may need to use and disclose information, or data we hold about you, to respond to legal requests or prevent fraud. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
Security
We will always hold your information securely.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We follow stringent procedures to ensure we work with all personal data in line with GDPR.
Links from our site
Our website may contain links to other websites.
Please note that we have no control of websites outside the A+C domain. If you provide information to a website to which we are linked, we are not responsible for its protection and privacy. Always be wary when submitting data to websites.
Cookies
Terms, Returns and Shipping
Terms & conditions, & Refund Policy
All payments for products made through this website will be procured through a secure browser. All authority for payments must be made/given at the time of confirming the relevant order. No payment shall be deemed to have been received by us until funds are cleared. All orders are subject to your credit/debit card being approved. We accept all major credit and debit cards except for American Express, Maestro International and Diners Club.
Delivery
Goods will normally be dispatched within five working days. Please allow up to a further five days for delivery. If you require items urgently, please telephone the office for advice.
Out-of-stock items
If any of the items you order are no longer available after you have placed your order, we will contact you to let you know and discuss with you the refund of the cost of these items. If you have ordered several items and only part of the order is unavailable, we will despatch the rest of the goods as normal.
14 Day Cancellation
If for any reason you are unhappy with the goods you have ordered, you may return them to us for an exchange or refund within 14 days from the day on which you received the goods.
You must notify us that you want to return the goods in writing either by email or by post.
Goods must be returned within 14 days from the date when you inform us of your decision to cancel and, as far as practicable, in their original condition and packaging.
Refunds
We will notify you once we have received your returned item and confirm the status of your refund after inspecting the item. If your refund is approved, we will initiate a refund to your card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You are responsible for the cost of returning the goods to us for exchange or refund.
We recommend you obtain a certificate of postage when you return the goods.
Faulty items
If your product has unfortunately arrived damaged, please do not try to return it – just contact us to discuss what to do next.